If something stops working

If we know about a problem, a message at the top of your dashboard says what's happening and what to do, and it says when it's fixed. Meanwhile:

• Live orders won't load, or the tablet is offline: check the Wi-Fi, then open Live orders on another device (a phone works: sign in with your login). Orders aren't lost: they wait under New until someone accepts them. If your orders cancel by themselves after a few minutes (Settings), accept them as soon as you're back.
• The printer stops printing: keep accepting orders on Live orders and read them from the screen. Check the printer has paper, is switched on and is connected. Each order has a Print button to print it again once it's back.
• Card payments online aren't working: customers who choose card online are asked to pay another way, so take cash or card on collection or delivery as normal. If a customer says they paid but you can't see the order, look on Live orders before taking it again, and never take a second payment until you've checked. You can switch off card payments online in Payments until it's fixed.
• Customers can't order on your page: take orders by phone, tell customers on your social media if you use it, and ring us so we know.
• Order alerts stop arriving on a phone or tablet: keep Live orders open, it rings by itself. Then turn alerts off and on again on that device.

For anything else, or to send us a screenshot, press Ask for help at the top of this page (owners and managers). We reply on this page. Tick This is stopping us taking orders if it is: we get an alert straight away.