Payments that go straight to you
Take cash, card at the door and card payments online. Online payments go into your own Stripe account, not ours, and we never take a cut.
Choose how customers pay
Switch each one on or off in Settings.
- Cash on delivery or collection
- Card at the door or counter, with your own card machine
- Card online through Stripe, if it is switched on for your takeaway
- Every order and ticket says whether it is paid or still to pay
Card payments online with Stripe
Stripe is a well-known payment company. You connect your own Stripe account, so the money is yours from the start.
Included with Growth and Pro
- Connect from Settings and fill in Stripe's own sign-up
- Customers pay on Stripe's secure payment page. Card details never touch our servers
- Stripe pays the money into your bank account
- Paid orders only ring once the payment has gone through
- Reject or cancel a paid order and the customer is refunded in full automatically
What you pay, and who to
No commission from us. Here is every cost, so there are no surprises.
| Cost | How much | Who it is paid to |
|---|---|---|
| Commission on your orders | £0 | Nobody. We never take a percentage of your orders. |
| Your monthly plan | From £29 a month | Food Order Hub. Starter £29, Growth £59, Pro £89. Rolling monthly. |
| One-off setup | £0 or £99 to £199 | Food Order Hub, once. Do it yourself: £0. We do it for you: £99 to £199, agreed with you before we start. Separate from your monthly plan. |
| Card payments online (optional) | 1.5% + 20p | Stripe, for standard UK cards. Other cards cost more. We add nothing on top. |
| Cash and card at the door | £0 from us | Your own card machine provider charges its usual fees. |
| Equipment | You choose | You buy and own your tablet, and a kitchen printer if you want one. |
| Your own web address (optional) | You choose | Paid to the company you buy the domain from. |
Questions
Do you hold our money?
No. Online card payments go into your own Stripe account. Cash and card-at-the-door payments are taken by you.
Do I need Stripe?
Only to take card payments online. Cash and card at the door work without it.
What does Stripe charge?
For standard UK cards, Stripe's fee is 1.5% + 20p per payment. Other cards cost more. Check Stripe's UK pricing page for their latest fees. We add nothing on top.
More features
Ordering website
Your own branded page, on any phone. No app, no marketplace.
Order management
A screen that rings, one-tap accept, kitchen tickets.
Menu management
Dishes, prices, photos, choices and sold out.
Delivery and collection
Postcode areas, fees, minimums, hours and order-ahead.
Offers and loyalty
Automatic offers, leaflet codes and rewards for regulars.
Reports and customers
Monthly sales, best sellers and what you saved.
Keep the money from every order
Your own ordering page, a screen that rings, and tickets that print themselves, from £29 a month. No commission on any order.